Privacy policy

Introduction

At Lumina Stage Academy and its affiliated entities, we are committed to protecting your personal data. It is necessary for us to collect, store, and process personal information about our students, parents, suppliers, and other third parties to provide our services effectively. This Privacy Policy outlines when and why we collect personal data, how we use it, and how we keep it secure.

In compliance with the General Data Protection Regulation ((EU) 2016/679) (GDPR), we aim to maintain the highest standards of data protection. We encourage you to read this policy carefully, as it explains your rights and how we ensure your data is safeguarded. This policy may be updated periodically, so please review it from time to time.

Contact Information

If you have any questions regarding how we use your personal data, please contact us at:

Address: Lumina Stage Academy, Northop Village Hall, High Street, Northop, CH7 6BQ

Email: info@luminastageacademy.co.uk

Key Terms

  • To help you understand this policy, here are some key definitions:

  • Data Subject: A living individual whose personal data we process.

  • Data Controller: The organisation responsible for determining the purpose and method of data processing (Lumina Stage Academy).

  • Data Processor: A person or organisation that processes data on behalf of the Data Controller.

  • Personal Data: Information relating to an individual who can be identified directly or indirectly (e.g., name, address, email, etc.).

  • Processing: Actions performed on personal data, such as collecting, storing, or sharing it.

How We Collect Personal Data

  • We collect data when you interact with us, such as when you:

  • Enroll your child at Lumina Stage Academy via our website, email, phone, or in person.

  • Pay fees or register for events.

  • Participate in shows, performances, or workshops.

  • Provide medical or emergency contact information for your child.

  • Visit our website, where we may use cookies to enhance your user experience.

  • We may also receive your information from third parties, such as competition organisers or partners you engage with.

Types of Data We Collect

  • We only collect data necessary to provide our services, including:

  • From you directly:

  • Your full name and contact details (email, phone number, address).

  • Your child’s name, gender, and date of birth.

  • Medical information to support your child’s welfare.

  • Payment details for tuition fees or events.

From website interactions:

IP address and browsing activity through cookies (see our Cookie Policy for details).

We use your data for the following purposes:

To provide our services:

  • Manage enrollments, registrations, and communication about classes or events.

  • Ensure your child’s welfare by using medical or emergency contact details.

To communicate with you:

  • Provide updates about performances, workshops, or changes to our services.

  • For marketing (with your consent):

  • Share news about upcoming opportunities or promotional offers.

  • Legal Basis for Processing Data

We process your data on the following grounds:

Contractual necessity: To deliver the services you request.

Consent: When you agree to marketing communications.

Legitimate interest: To improve our services or understand customer preferences.

How We Protect Your Data

We adopt robust technologies and policies to protect your information against unauthorized access or misuse. If data is transferred outside the European Economic Area (EEA), we ensure it is adequately protected under GDPR standards.

Sharing Your Data

  • We will not sell, rent, or trade your personal data. We may share your data with:

  • Service providers (e.g., payment processors, mailing services, or website hosting).

  • Safeguarding advisors in cases of child protection concerns.

  • Marketing platforms (e.g., Facebook or Instagram) for targeted advertising, using pseudonymized data.

  • Your Rights

You have the right to:

  • Request access to the personal data we hold about you.

  • Correct inaccuracies in your data.

  • Withdraw consent for specific uses (e.g., marketing).

  • Request data erasure in certain circumstances.

  • For assistance with any of the above, please contact us at info@luminastageacademy.co.uk

Retention Policy

We retain your data only as long as necessary to provide our services or comply with legal obligations. Examples include:

  • Partially completed enrollments: 24 months.

  • Media consent forms: 24 months.

  • CVs: 6 months.

Questions or Complaints

If you have concerns about how we handle your data, you can contact us at info@luminastageacademy.co.uk

Alternatively, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or via post at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

This policy was last updated on 16/01/2025